Policies & Legal
Learn about our policies, your rights, your privacy, and how we provide our services.
Introduction
NK Tech Solution respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
Information We Collect
Personal Information
- Full name and username
- Email address and phone number
- Shipping and billing addresses
- Payment information (processed securely by third-party providers)
- Account login credentials (hashed and salted)
Usage Data
- Pages visited and time spent
- Products viewed, searched, and purchased
- Device type, browser, and operating system
- IP address and approximate location
How We Use Your Information
- Process and fulfill your orders
- Communicate order updates and support requests
- Improve our products, services, and user experience
- Detect and prevent fraud, abuse, or security incidents
- Comply with legal obligations
Data Sharing
We do not sell your personal information to third parties. We may share data with trusted service providers who assist in operating our platform, processing payments, and delivering orders, subject to strict confidentiality agreements.
Data Retention
We retain your personal information for as long as your account remains active or as needed to provide you with services. After account deletion, we retain only anonymized data required for legal and analytical purposes.
Your Rights
- Access and review the personal data we hold about you
- Request correction or deletion of your personal data
- Withdraw consent for data processing where applicable
- Request a copy of your data in a portable format
Contact
If you have questions about this Privacy Policy, please contact our support team at support@bazzarhub.com.
Introduction
By accessing or using NK Tech Solution, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must not use our platform.
Account Registration
- You must provide accurate, current, and complete information during registration
- You are responsible for maintaining the confidentiality of your account credentials
- You must notify us immediately of any unauthorized use of your account
- You must be at least 16 years of age to create an account
User Responsibilities
- Do not use the platform for any illegal or unauthorized purpose
- Do not interfere with the security or functionality of the platform
- Do not attempt to access other user accounts without permission
- Do not post false, misleading, or fraudulent information
Orders and Payments
- All orders are subject to acceptance and availability
- Prices are listed in NPR and inclusive of applicable taxes
- Payment must be completed before order processing begins
- We reserve the right to cancel any order suspected of fraud
Intellectual Property
All content on NK Tech Solution, including text, graphics, logos, images, and software, is the property of NK Tech Solution or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without explicit permission.
Limitation of Liability
NK Tech Solution shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the platform. Our total liability is limited to the amount you paid for the specific product giving rise to the claim.
Changes to Terms
We reserve the right to update these terms at any time. Users will be notified of material changes via email or platform notification. Continued use after changes constitutes acceptance of the new terms.
Return Window
You may return eligible items within 7 calendar days of delivery. To qualify for a return, items must be unused, in their original packaging, and in the same condition as received.
Eligibility Criteria
- Item must be unused and in original packaging
- All tags, labels, and accessories must be intact
- Personalized or custom-made items cannot be returned
- Digital products and downloadable content are non-refundable
- Food, perishables, and personal care items are non-returnable
Return Process
- Log in to your account and navigate to Order History
- Select the item you wish to return and click Request Return
- Provide a reason for the return and upload supporting images if applicable
- Wait for admin approval (typically within 24-48 hours)
- Once approved, ship the item back using the provided return label
- Refund is processed within 5-7 business days after we receive the returned item
Refund Methods
- Cash on Delivery orders: Refunded via bank transfer or eSewa/Khalti
- Card payments: Refunded to the original card within 7-10 business days
- Store credit: Available upon request and credited immediately
Non-Refundable Items
- Customized or personalized products
- Digital goods and software licenses
- Gift cards and promotional vouchers
- Items damaged due to customer misuse
Exceptions
If you receive a defective, damaged, or wrong item, please contact support within 48 hours of delivery. We will arrange a replacement or full refund, including return shipping costs.
Delivery Areas
We currently deliver to all 77 districts of Nepal. Delivery times vary depending on your location and the courier service available in your area.
Processing Time
- Orders are processed within 24 hours of confirmation
- Orders placed after 5 PM NPT are processed the next business day
- Orders on public holidays are processed on the following business day
Estimated Delivery Times
- Kathmandu Valley: 1-2 business days
- Major cities (Pokhara, Bharatpur, Biratnagar): 2-4 business days
- Other urban areas: 3-6 business days
- Rural and remote areas: 5-10 business days
Shipping Charges
- Free shipping on orders above Rs. 2,000
- Standard shipping: Rs. 100 - Rs. 300 within Kathmandu Valley
- Standard shipping: Rs. 200 - Rs. 500 outside Kathmandu Valley
- Express delivery: Additional Rs. 300 (available for select locations)
Order Tracking
Once your order is shipped, you will receive a tracking number via email and SMS. You can track your order in real-time from the Order History page in your account.
Delivery Issues
- If no one is available at the delivery address, the courier will attempt re-delivery
- After 3 failed attempts, the package will be returned to our facility
- Incorrect address provided by the customer may result in additional charges for re-shipment
Overview
You have the right to delete your NK Tech Solution account at any time. When you request account deletion, your personal data is permanently anonymized and your account is deactivated.
What Happens When You Delete Your Account
- Your email, phone number, username, and password are permanently removed from our active database
- Your account is marked as deleted and cannot be reactivated
- Your personal information is anonymized while preserving order records for legal and accounting purposes
- Your email and phone are freed for registration of a new account
What We Keep
- Order history and transaction records (anonymized)
- Reviews and ratings you posted (anonymized)
- Records required by applicable laws and regulations
How to Delete Your Account
- Go to your Account Settings
- Navigate to the Security section
- Click Delete Account and read the warning
- Confirm your password
- Your account will be immediately deactivated and your session ended
Recovery
Account deletion is irreversible. If you wish to use NK Tech Solution again, you must create a new account. Past order history and activity will not be accessible from the new account.
Our Commitment
NK Tech Solution is a marketplace built on trust and respect. These guidelines help maintain a safe, welcoming, and constructive environment for all users.
Respectful Communication
- Treat fellow users, sellers, and support staff with respect
- Avoid hateful, discriminatory, or harassing language
- Do not engage in personal attacks or trolling
- Constructive feedback is welcome; abusive criticism is not
Reviews and Ratings
- Write honest and fair reviews based on your experience
- Do not post fake, incentivized, or malicious reviews
- Include relevant details to help other buyers make informed decisions
- Review images must be appropriate and adhere to our content policy
Prohibited Activities
- Impersonating NK Tech Solution staff or other users
- Attempting to manipulate pricing, bidding, or availability
- Sharing personal contact information of other users
- Posting spam, advertisements, or affiliate links
- Engaging in any activity that violates Nepalese law
Enforcement
Violations of these guidelines may result in content removal, account suspension, or permanent account deletion depending on the severity and frequency of the offense.
Accepted Payment Methods
We offer a variety of payment options to make your shopping experience convenient and secure.
- Cash on Delivery (COD) — Available for most locations
- Credit and Debit Cards — Visa, Mastercard
- eSewa — Instant online payment
- Khalti — Digital wallet and online payment
- Bank Transfer — For bulk and wholesale orders
Payment Security
- All online payments are processed through PCI-compliant gateways
- Your card details are never stored on our servers
- Each transaction is encrypted using TLS 1.2 or higher
- We monitor transactions for suspicious activity to prevent fraud
Billing Information
- All prices are displayed in Nepalese Rupees (NPR)
- Prices include applicable VAT and sales tax
- You will receive a digital invoice via email after payment confirmation
- For corporate orders, VAT bills can be issued on request
Payment Failures
If your payment fails, the order will not be processed. You may retry payment or choose an alternative method. If your account was charged but the order was not confirmed, contact support for an immediate refund.
Manufacturer Warranty
Products sold on NK Tech Solution may come with a manufacturer warranty. Warranty terms, duration, and coverage vary by product and brand. Warranty information is displayed on each product page.
Warranty Coverage
- Manufacturing defects in materials and workmanship
- Functional failures under normal usage conditions
- Electronic and appliance malfunctions (excluding wear and tear)
- Battery defects within the warranty period
Warranty Exclusions
- Physical damage caused by accidents, drops, or mishandling
- Water or liquid damage unless explicitly stated as water-resistant
- Unauthorized repairs, modifications, or tampering
- Normal wear and tear, including scratches and cosmetic aging
- Consumable components such as batteries and filters after specified periods
How to Claim Warranty
- Contact our support team with your order ID and product details
- Describe the issue and provide supporting images or videos
- Our team will verify the warranty status and guide you through the process
- If approved, the product may be repaired, replaced, or refunded as per the warranty terms
Warranty Disputes
If your warranty claim is denied and you believe it was in error, you may escalate the issue by contacting our customer support team. We will review your case and work with the manufacturer to reach a fair resolution.
We Are Here to Help
Our support team is available to assist you with any questions, concerns, or feedback regarding our policies, products, or services.
Contact Methods
Email Support
Send us an email at support@bazzarhub.com. We typically respond within 24 hours during business days.
Phone Support
Call us at +977-9841234567. Our phone lines are open Sunday to Friday, 9 AM to 6 PM NPT.
Live Chat
Use the live chat feature on our website and mobile app for instant assistance. Live chat is available during business hours.
Response Times
- Email: Within 24 hours
- Phone: Immediate during business hours
- Live Chat: Typically within 2-5 minutes
- Social Media: Within 4-6 hours
Feedback
We value your feedback. If you have suggestions on how we can improve our policies or services, please reach out. Your input helps us serve you better.
Need more help?
If you have questions about any of our policies, please reach out to our support team.